Refund policy

Last Updated: June 2026

At HEIR, we want you to love every piece you receive.

Returns

Returns are accepted within 14 days of delivery.

To be eligible for a return, items must be:

  • Unworn and unused

  • Unwashed

  • In original condition

  • Returned with all original tags attached

Customers are responsible for return shipping costs.

Exchanges

We offer exchanges for sizing issues when inventory is available.

If the requested size is unavailable, store credit may be issued.

Refunds

Once your return is received and inspected, approved refunds will be issued to your original payment method within 5–10 business days.

Original shipping costs are non-refundable.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Include:

  • Your order number

  • Photos of the item

  • A brief description of the issue

If the issue is confirmed, we will provide a replacement or refund at no additional cost.

Contact

For return, exchange, or refund inquiries, please contact:

support@heirapparelworldwide.com

HEIR

Born Into Promise.